Child Protection at the Humboldt-Institut

1. What does child protection mean at the Humboldt-Institut?

For us, child protection means…

• Professional relationships: Clear boundaries between closeness and distance. Our staff act transparently and respectfully.
• Safe spaces: Whether in class, during free time, or in accommodation – we design all areas to ensure children and young people feel secure and protected.
• Support when problems arise: Every report is taken seriously, handled confidentially, and assessed by professionals.
• Prevention: Regular staff training and clear rules for everyone.

Our safeguarding concept applies to all programs – whether at a year-round campus, summer courses, or homestay accommodation.

2. How do we ensure safety in daily life?

Closeness and distance

• One-on-one conversations take place in open or visible areas (e. g., with the door open).
• Physical contact is only permitted when pedagogically appropriate (e. g., comfort for homesickness) and always with respect for the child’s boundaries.
• Bathrooms and living areas are protected spaces. Privacy is a priority.

Digital communication

• Private contact between staff/student via social media or messaging apps is not allowed.
• Photos and videos are only taken with consent and used for specific purposes.
• Mobile phone rules are clearly communicated (e. g., no recordings in changing rooms).

Supervision and responsibility

• Clear responsibilities in teaching, leisure activities, and accommodation.
• 24/7 availability of supervisory staff.
• Emergency plans for urgent situations (e.g., medical assistance, safeguarding concerns).

3. How can children and young people get help?

Code word: “Luisa is here!”

Children and young people can use the code phrase “Luisa is here!” if they feel uncomfortable. Our staff will respond immediately – calmly, discreetly, and without further questions.

Reporting options

• In person: Every staff member is a point of contact.
• Feedback box: Anonymous boxes available at all campuses.
• Email/phone: luisa@humboldt-institut.org, +49 (0)7522 9880
• External helplines:
  • Helpline for Sexual Abuse: +49 (0)800 22 55 530 (free, anonymous)
  • Child and Youth Helpline: 116 111 (multilingual)

4. What do we do if there is a concern or report?

Our procedure

1. Take it seriously: Every report is documented and handled confidentially.
2. Initial assessment: Our child protection officer evaluates the situation professionally.
3. Protective measures: Immediate steps to safeguard the child or young person.
4. External consultation: Specialist agencies are involved if needed.
5. Communication: Parents/guardians are informed objectively.
6. Aftercare: Support for all involved and improvement of our standards.

Advice for parents/guardians

• Listen without pressing: Say, “Thank you for telling me” – this reassures them.
• Do not investigate yourself: Avoid leading questions or confrontations.
• Contact us: We’ll clarify the next steps together.

5. What can parents do?

• Talk to your child about boundaries and asking for help – in simple terms.
• Ask about local contact persons (listed in course information).
• Use feedback options – your input helps us improve.
• Encourage your child to speak up when they feel uncomfortable.

6. External help and emergencies

In acute emergencies

• Call the local emergency number immediately:
  • 110 (Police)
  • 112 (Ambulance/fire brigade)
• Inform us afterwards so we can coordinate support.

External helplines

• Helpline for Sexual Abuse: +49 (0)800 22 55 530, www.hilfe-portal-missbrauch.de (available in 19 languages)
• Child and Youth Helpline: 116 111 (18 languages), www.nummergegenkummer.de
• Parent Helpline: +49 (0)800 111 0550, www.nummergegenkummer.de (only in German)

Do you have any questions?

We’re here for you

E-Mail: luisa@humboldt-institut.org
Telephone: +49 (0)7522 9880 (24/7 available)